SHIPPING
Q : How do I check the status of my order?
A : You can track the status of your order in real time by entering your order information on the Track Order page.After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.
Q: A How long does delivery take?
A : Please allow 12-22 business days (average) for the items to arrive.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page or leave a message on the online chat.
Shipping time may take longer in high season (Holidays, Christmas, New Year…)
Q : How Can I Change My Shipping Address?
A : Please contact us at [email protected] after 24 hours since place order and we will change to correct the address as soon as possible.
Q: When will my item’s Tracking Number be available?
A : Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.
Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
PAYMENT METHODS
Q : How Do I Make Payments Using Paypal? How Does It Work?
A : Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to stylescanvas.com system for your order. It’s fast, easy & secure.
Q : Can I Pay Using Paypal Without A Paypal Account?
A : Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
Q : How secure is my personal information?
A : Bee Curtains adheres to highest industry standards in order to protect your personal information with the best security solutions.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely. Your credit card information is only available to PayPal or Stripe in order to complete the requested transaction and is not subsequently stored.
PRODUCTS
Q : Item not as described, what can i do?
A : Please contact us freely at [email protected] and we will work to resolve the problem as quickly as possible.
Q : Will the product not smudge when washing?
A : Yes, You can wash. Products printed with high quality will not be smudged when washing.
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at [email protected] for better advice.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 45 days depends on the issuing bank of the credit card.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Cancellation
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, please email us for further details at [email protected]
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do soWe do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.